February 12, 2009
Dear Mr. Hill:

On behalf of the Dawson Family, please accept this letter as our official response to the services you provided us in the handling of our loved one. You and your staff made this difficult situation more manageable due to the professional, compassionate and generous way you conducted this process.

We can truly say, from the beginning to the end, you left no stone unturned. All details needed had your undivided attention, you seem to have read our minds as ideas came to us and when they did not, you were very thorough with every detail—all the way down to a personal checklist which provided us a detailed, yet easy to understand format of everything we needed to know and prepare for.

We recommend, without hesitation, your company to anyone who will be responsible for handling funeral arrangements. They can be assured that you can be trusted to give the type service so necessary to those who are grieving the loss of a loved one—no high-pressure sales talk, no exaggeration of what you may need, and good counsel on business matters.

Please feel free to share these comments and know that we stand behind what your company represents. Do not hesitate to call if we can vocalize these feelings to others. Going above and beyond has to be your motto—your work ethic demonstrated that to us and for that, we are eternally grateful.

Sincerely,

Edward & Christine Dawson